In the event that the product is faulty or defective for whatever reason, please email firstname.lastname@example.org with your name, order number and a detailed explanation of the defect, and where possible, please provide a digital photograph to help us process your query quickly. This is so we can make sure it does not happen again and so we can sort out a refund. Do not send the product back before we have authorised you to do so.
If you have received an incorrect item, please ensure you return the goods in their original condition within 14 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Upon satisfactory receipt of the returned product and confirmation that the item shipped was incorrect, we will refund your postage and either arrange for a replacement to be sent to you or we will refund you the cost of the product.
In case you have mislaid your Returns Label, the address to send returns to is: